WHY RPM AUTOWORX
Do you want it done, or do you want it done right? RPM AUTOWORX believes in doing it right the first time, which is one of the many reasons why our customers will refer their friends and family to us.
We understand that there are three professionals who can be stressful to visit...the lawyer, doctor, and mechanic. All three charge you for problems that you may not have asked for or wanted and you need their expertise to make your life easier. Although we can't help you with that physical ailment or legal issue, we are equipped to improve your quality of life by keeping your vehicles operating and safe.
We SHOW you recommended repairs in an outstanding, professionally decorated environment. We provide the highest level of auto repair and customer service in the Coastal Empire.
Transparent, fair and professional. No nonsense, no gimmicks, no secrets.
ITS NOT JUST AUTO REPAIR
RPM AUTOWORX is in the Customer Service business working in an Auto Repair venue.
We believe in changing the auto repair industry. Cars are the second most expensive item most people purchase and customers deserve to understand when they need to spend money on a vehicle - and when they really don't. Customers spend thousands of dollars over the life of a vehicle with their chosen repair provider and deserve the utmost respect.
We feel strongly that customer feedback is crucial to improving our services. We constantly seek feedback so that we can improve. Our online customer satisfaction survey responses cannot be edited in any way.
2 year/24K mile warranty
Almost all work performed at RPM AUTOWORX is covered by this minimum warranty on parts and labor, and in most cases, you are covered if out of town and need the repairs done elsewhere!
SHOW AND TELL
We take you to your vehicle and explain/show the failed components. If you can't be here, we can send pics electronically with an explanation.
RPM AUTOWORX loves educating the customer about known scams, up-sells, etc. A smart customer base makes our job easier! We have simplified Service and Maintenance intervals so that you understand what you really need and what is an up-sell.
RPM AUTOWORX charges flat fees for diagnostics depending on the symptoms so that you can spend your hard-earned money on the actual repairs. All other shops and dealerships charge hourly for diagnostics, sometimes doubling the total bill.
We also provide "labor overlap discounts". Other shops and dealers will charge you labor for every component replacement, even if one component must be removed to gain access to another. This is a common practice to pad the bill.
Our employees are not paid on commission, eliminating unethical up-sells to the customer.
RPM AUTOWORX offers various discount programs that saves our customers 10-15% per year if you use us for all of your service and repairs.